Last Updated: August 22, 2023 Introduction Principles Definitions Notice Collection and Usage of Your Information: As part of the Services We offer on the Platform, We may collect/have collected (for registered Users of the Old Portal) the following Information from You for purposes set out below. This data helps Us in ensuring that We provide You with Services tailored to Your needs. The Company will use, store, and process Information, including Personal Information, about You to: Option to decline consent: Rights of the User: Information Received from External Sources Storage and Processing of Information Sharing of Information Retention of Information Security of Information Converge's platforms and processes are designed with robust security features that provide ongoing protection for your data. Our systems are equipped with real-time checks and tests, actively identifying and preventing security threats before they can impact you. Should we detect any potential threats or risks that require your attention, we will promptly inform you and provide guidance to ensure the security of your privacy. Our commitment to safeguarding your data extends to preventing unauthorized access, disclosure, modifications, or any form of destruction for all the information under our care, encompassing: Data Encryption: Server Security: Information Collection and Storage: Access Control: Certifications and Auditing: Web Application Firewall (WAF): User Responsibility: Prompt Reporting: Liability Disclaimer: By registering as a user, you accept the responsibility of ensuring the security of your account, including your login credentials and passwords. It's crucial that you do not share these credentials with any third party. If you become aware of or suspect that your account credentials have been compromised or disclosed to unauthorized individuals, it is imperative that you promptly contact us at converge.support@cowrks.com. Please be aware that any actions performed using your account login credentials are your responsibility. In the event that someone else gains access to your account due to your failure to uphold the security of your account credentials, we cannot be held responsible. Your Rights Go to the bottom Navigation bar and click Account and then My Profile. Company will provide You with the means to ensure that Your Information is correct and current. If You have filled out a user profile, we will provide an obvious way for You to access and change Your profile from the Platform. Company adopts stringent security measures to protect Your password from being exposed or disclosed to anyone. Upon forgetting the password for Your profile on the Platform, Company will have a right to reset the same for You with Your prior approval as per standard web practices. You are responsible for keeping Your Personal Information up to date. You have the right to ask us to correct inaccurate or incomplete Personal Information concerning You (and which You cannot update yourself within Your account). Where You have provided Your consent to the processing of Your Personal Information by Company, You may withdraw Your consent at any time by changing Your account settings or by sending a communication to Company specifying (with reasonable detail) the consent You are withdrawing. Please note that the withdrawal of Your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. If You withdraw Your consent and restrict the processing of any Personal Information, the Company may not be able to provide You with the Services (or any part thereof) and You may be required to cease to use the Services (or any part thereof). Rights of EU data subjects under GDPR To exercise your right, please contact us as indicated in the “Contact Us” section below. Changes To Our Privacy Policy Cookies Links to Other Websites Sale of Business Corporate Affiliates Governing Law Public Forums Contact Us Access to the Privacy Policy in Your Preferred Language Consent Form Nature and Scope of Your Consent: Access to Consent Form in Your Preferred Language: Consent manger: Strategic Collaborations (Applicable to existing Users on the Old Portal): We will enter into strategic collaborations with other entities and several other Third Party Service Providers with a view to enhance Your user experience by providing you with a broader array of services (Additional Services). These Additional Services will include but is not limited to transportation, travel, food and beverage, health and fitness, retail and financial services. During the course of providing the Services to You on the earlier version of the Connect mobile application and admin.cowrks.com (Old Portal), We have collected Your Personal Information. As part of Our collaborations, We may plan to migrate Our Services along with Additional Services to the Platform, which will serve as a hub for Our expanded range of offerings. In order to provide You with an enriching experience, the Personal Information You provided may be shared with Our trusted Third Party Service Providers. By accepting this, You consent to such sharing of Your Personal Information for the purpose of offering Additional Services and enhancing Your user experience on the Platform. It is important to note that sharing of Personal Information will be in compliance with this Privacy Policy and applicable laws. Withdraw Consent:
Cowrks India Private Limited (“Company”, “We”; “Us”, “Our” to be construed accordingly) takes the privacy of your information seriously. This privacy policy (“Privacy Policy”) describes the information we collect from you through our website, including sub-domains microsites, and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.
This Privacy Policy is published in accordance with Rule 3(1) of the provisions of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 read with Digital Personal Data Protection Act, 2023 (“DPDP Act”).
This Privacy Policy governs the access or usage by you (“You”, “User”; “Your”, “Yours” to be construed accordingly) of the application “Converge” (“Application”), coverge.cowrks.com (“Website”) and the other platforms provided, owned or operated by the Company (together the “Platform”).
Please read this Privacy Policy carefully before using the Platform, along with the Terms of Use (“Terms”) provided on the Platform. This Privacy Policy forms an integral part of the Terms.
If You wish not to agree with any of the terms and conditions of this Privacy Policy, kindly refrain from using the Platform or the Services.
We will endeavour to handle Your Personal Information (defined below) in accordance with the principles of purpose limitation, data minimisation, accuracy, storage limitation, and accountability as broadly outlined in the DPDP Act, the General Data Protection Regulation (“GDPR”) and other prominent privacy frameworks. When processing Your Personal Information, We do so based on Your consent or for the purpose of providing the Services, managing our business operations, fulfilling contractual and legal obligations, ensuring the security of Our systems and customers, and pursuing other legitimate interests of the Company as described in this Privacy Policy.
Information collected
Purpose
Phonebook (contacts list)
Access to the User’s contact list allows the Platform to be more user-friendly, sending invites to Your contacts, sharing content on the Platform with Your contacts.
Camera (pictures)
Granting camera permission allows the User to use the camera and upload any picture directly on the Platform.
Photo gallery (pictures)
Granting photo gallery access allows the User to upload any picture from their photo gallery on the Platform.
Your name
For account creation, billing, shipping purposes and personalizing user experience.
Your age
Age verification for legal reasons or for personalised promotions (e.g., birthday discounts).
Your email address
Communication, order confirmations, promotional materials, newsletters and password reset.
Your phone number
Contacting the User for order confirmations, shipping updates, or User service inquiries.
Physical address
Shipping and billing purposes.
Your password
For security purposes
Information that is typically provided when You contact us for help
Communications and grievance redressal
Information You enter into our system when using the Platform
Personalizing shopping recommendations and experience.
Bank account or credit card or debit card or other payment instrument details while making payments on the Platform
Processing payments for purchased items.
The type of mobile device You use
To ensure compatibility and provide an optimised shopping experience based on device capabilities.
Your mobile device’s unique device ID
Authentication, security verification, push notifications, tracking device-specific activity or preferences.
The IP address of Your mobile device
Geolocation for shipping calculations, security measures and regional promotions.
Your mobile operating system
Optimizing the Platform’s user experience for different devices and security measures.
The type of mobile internet browsers You use
Optimization and compatibility, analytics and troubleshooting, personalised content delivery and security measures
Browsing history (on the Platform)
Personalizing shopping recommendations, and analysing User behaviour to improve the Services.
Social media profiles
Facilitating social media logins, sharing product recommendations and targeted advertising.
Details of the User’s telecom service provider or internet service provider
Geolocation, connection quality analysis, security monitoring and regulatory/ legal compliance.
Cookies
Remembering user preferences, shopping cart contents, and providing tailored advertisements.
Clickstream data relating to Your activity on the Platform
User behaviour analysis.
As Company evolves, this Privacy Policy will need to evolve as well to cover new situations. You are advised to review this Privacy Policy regularly for any changes. Updates to this Privacy Policy will be notified by way of an email. Your continued use of our Platform/Services shall be deemed to provide Your approval and consent to all changes. If You do not agree to this Privacy Policy or any updated Privacy Policy, You may discontinue your use of the Platform/Services or delete Your account.
This Privacy Policy applies only to the Platform/Services. The Platform may present links to third-party websites in a format that enables the Company to keep track of whether these links have been followed. Clicking on these links may take You to third-party websites outside the Platform. However, once You have used any of these links to leave the Platform, Company does not have any control over that other website(s)/mobile application(s). You agree and acknowledge that these websites/mobile applications are operated by third parties and are not controlled by, or affiliated to, or associated with Company, unless expressly specified. Company is not responsible for any form of transmission, whatsoever, received by You from any such third party. Accordingly, Company does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites or mobile applications, nor does it control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages, or other materials available on such websites or mobile applications. Company encourages its Users to read the terms of use/terms and conditions of each such third-party website that may collect their Personal Information.
We reserve the right to transfer Information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Company or any of its Corporate Affiliates, or that portion of Company or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Company may disclose Information about You to its Corporate Affiliates. Any Information relating to You that it provides to its Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
This Privacy Policy is governed by the laws of India without reference to its conflict of laws principles. You consent to the exclusive jurisdiction of the courts in Bangalore, India in connection with any dispute arising between the parties hereunder or in connection with this Privacy Policy.
When You use certain features on the Platform/Services like the discussion forums and You post or share any content such as comments, messages, files, photos, Your Information in such content will be available to all Users and will be in the public domain. All such sharing of Information is done at Your own risk. Please keep in mind that if You disclose Information in Your profile or when posting on any forums, this Information may become publicly available.
Company’s grievance officer shall undertake all reasonable efforts to address Your grievances relating to the processing of Your Information at the earliest possible opportunity and no later than [1 (one) month] from the date of receipt of Your complaint. You may contact our Grievance Officer at:
Grievance Officer: Ms. Neha Halgali
Address: Cowrks, 135/1, Field Marshal Cariappa Road, Residency Road, Richmond Town, Bengaluru, Karnataka 560025
You can also reach out to us on support.converge@cowrks.com in case of any queries.
For Your convenience and understanding, We are initially presenting this Privacy Policy in English. However, We recognise the diverse linguistic preferences of Our Users. Hence, all Users are afforded the right to access this Privacy Policy, including the Consent Form below, in any of the languages specified in Eighth Schedule of the Indian Constitution. This is a testament to Our commitment to cater to the diverse linguistic backgrounds of our Users.
If You wish to review any part or the whole Privacy Policy in a language other than English, or if You have any other communications, concerns, or grievances to address, please feel free to write to Us at support.converge@cowrks.com prioritise Your inquiries and are wholly committed to offering prompt assistance to You.
By accepting, You confirm Your understanding and voluntary agreement to the processing of Your Personal Information as described above in this Privacy Policy.
I AgreeI Decline
For accessing the Platform and availing the Services, We collect, use, process and store Your Personal Information. This section outlines Our request for Your consent for processing Your Personal Information (“Consent Form”) as detailed in this Privacy Policy, particularly under the ‘Notice’ section. This Consent Form is an integral part of our Privacy Policy. By accepting our Privacy Policy, You expressly acknowledge and agree to the terms and conditions outlined in this Consent Form and acknowledge that You have read, understood, You agreed to the following:
Please note the following:
Note: This Consent Form is an integral part of our Privacy Policy. Kindly review the Privacy Policy for a complete understanding of how We handle, use and store Your Personal Information.
By accepting, You confirm Your understanding and voluntary agreement to the processing of Your Personal Information as described above in this Privacy Policy.
I AgreeI Decline
I wish to withdraw my consent I do not wish to withdraw my consent